At WAGJOY, we want to make sure your pet’s essentials arrive safely and on time. Below you’ll find information about our shipping process, delivery times, and shipping fees.

1. Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation message with your delivery details and tracking information, where available.

2. Delivery Times

Estimated delivery times are:

• Local delivery: 1–3 business days

• Within the city: 1–3 business days

• Other locations: 3–7 business days

Delivery times are estimates and may vary depending on your location, weather, public holidays, courier delays, or other circumstances beyond our control.

3. Shipping Fees

Shipping fees are calculated based on your delivery location, order size, and selected delivery option.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected orders or locations.

4. Delivery Address

Please make sure your delivery address, phone number, and other contact information are correct before placing your order.

We are not responsible for delays or additional delivery charges caused by incorrect or incomplete delivery information.

5. Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been dispatched.

You can use the tracking information to check the progress of your delivery.

6. Delayed Orders

While we do our best to deliver orders within the estimated timeframe, unexpected delays may occur.

If your order has not arrived within the expected delivery period, please contact our customer support team at [Email Address] or [Phone Number].

We will do our best to locate your order and provide an update.

7. Damaged Packages

If your package arrives damaged, please take photos of the package and products before opening or using them.

Contact us within [24–48 hours] of delivery so we can review the issue and help arrange a replacement or refund where applicable.

8. Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us as soon as possible with your order number and details of the issue.

We will investigate the order and work to resolve the problem as quickly as possible.

9. Pet Food & Perishable Products

For pet food, treats, supplements, and other products that may be affected by heat or storage conditions, we recommend collecting deliveries promptly.

We are not responsible for damage caused by improper storage after delivery has been completed.

10. Contact Us

If you have questions about your order or our shipping policy, please contact us:

[Pet Store Name]
Email: [Email Address]
Phone: [Phone Number]
Address: [Business Address]

Thank you for choosing [Pet Store Name]. We appreciate your business and look forward to keeping your pets happy!